Experimental Workshops
Perfect for Large and Small Groups......
Masterclasses & Masterminds
2-3 Days In-depth Training
Half to Full day workshop
Pre - & Post-Events
Breakout rooms
Do you want to level-up your skills in Customer Experience Design?
If you’re interested in improving skills, outcomes, and innovating customer and patient experiences that set you up for success - Gitte’s workshops will hit the spot!
Request a Bespoke Workshop
Gitte’s high-energy workshops show participants how to design exceptional customer journeys that engage, delight, and encourage loyalty.
Be prepared to dig into the theory and practice of Design Thinking, Change Design, Customer Experience,
and Patient Engagement.
Explore concepts, trends, and scientific theory behind customers’ experience in ways that are memorable and ground-breaking.
Anticipate hands-on collaborations and interactive group co-creation.
Expect fun and unique creative techniques.
WORKSHOP
Disrupt Patient Engagement
Be The Life Quality Provider Patients Pursue
Do you want to become the Life Quality Provider that patients desperately need and seek?
Despite multiple tools to engage patients, many find it difficult to navigate and manage their illness, to change their lifestyle.
Why is that? Could it be the way communication takes place?
Communication with patients should be clear, relevant, and action orientated.
If it’s as easy as that, why do more than a third of patients complain about a lack of communication and interaction?
Plan Patient Engagement
Many healthcare providers and life science companies believe they are patient-centric.
After all, they develop, market, and provide patient solutions. However, solutions are traditionally viewed through the provider’s one-size-fits-all lens.
In healthcare, ‘one-size’ doesn’t fit all. Each patient is different – different needs, backgrounds, challenges. Different goals, expectations, and ideas of success. Dialogue is the key route to patient engagement and education.
Exchanges can be brief, unstructured, messy – even emotional or with complex language and concepts. Even so, almost always, patients crave more. More dialogue. More engagement.
To be chosen as a future healthcare provider, companies need to engage their patients in meaningful journeys. They need to transform themselves into the Life Quality Providers their patients seek.
Transforming Patient Care
For over 25 years, Gitte has observed and talked with 1,000s of patients and healthcare providers. She’s developed over 100 different health-education tools and knows better than most how to design and deliver engaging PX - the missing link for improved wellbeing.
Gitte’s captivating and bold workshop style involves lively examples and innovative dialogue tools. Your eyes will be opened to new ways of creating active participation, self-management, and exchanging ideas.
You’ll learn how to design behavior changes that last and satisfy, rather than disappoint.
Best for..’
Project meetings, Kickoffs & Trainings, Pre-and Post-Event, Customer symposiums, PX leaders, Healthcare Practitioners, Independent retailers, Patient/ Healthcare Practioner-facing employees, MedTech, Pharma Industry, Government
All workshops are designed to fit your purpose. Choose from one below or combine them to create the workshop you need:
An ROI view of PX approaches for clinics and companies
Creating a High-Touch Patient Journey Map
Becoming a Life Quality Provider: Developing holistic PX capabilities
From Informative Monologue to Meaningful Dialogue
Integrating Technology and Patient Insights to Improve Outcomes
You will:
Design unique personalized experiences to meet patient’s needs
Develop, construct and practice with engaging dialogue tools
Build engaging patient/healthcare provider training
Develop expert communication, interaction, and participation skills
Learn the 5 core principles of patient engagement
WORKSHOP
Increase Design Thinking Capacity
Creative Mindset for Real Customer Experience Growth
Do you face wickedly complex Customer Experience problems? Issues that are hard to define and often create new problems when trying to solve them?
Often, we try solving problems in conventional ways. Unsurprisingly, this usually leads to drab, ho-hum solutions. These aren’t what customers want.
Bringing the Design Thinking human-centric approach to developing Customer Experiences may seem like a mammoth task.
Yet, Design Thinking provides a solution-based focus for ’curly’ problems.
It’s time for a new perspective
The most exhilarating time to be creative designing CX is now. And it’s never been more important.
Design Thinking is not only for designers – everyone has an innate ability to create. It taps into how people actually engage with a solution or service, rather than how someone thinks they should engage with it.
Previously unidentified pain-points become part of your creative solutions. Design Thinking tenets make your customer’s experience innovative, engaging, and ultimately more human.
Learn how
Join Gitte for a high-energy workshop that shows how Design Thinking combined with Designing Change can become your team’s most powerful ability.
Participants will learn to interpret systemic, difficult challenges through the eyes of customers. They’ll view insights from a Design Thinking perspective and unleash their creativity.
With over 15 years of using practical Design Thinking in Corporate and Health Care environments, Gitte’s developed solutions for MedTech, shared-decision making, marketing campaigns, customer experiences, and led multiple groups through Design Thinking processes.
Perfect for...’
Kickoffs & Trainings, Seminars, Pre-and Post-Event, Product development meetings, R&D, CX/ PX leaders, Managers, Entrepreneurs, Healthcare, MedTech, Pharma Industry, Government
Workshops are tailored to fit your objective. Choose from any topic or combine to create a workshop that suits you.
Design Thinking: What can it bring to your company?
Design Thinking Steps: A user-centered design cycle
Testing Prototypes With a Minimal Risk
Planning CX / PX with Design Thinking
From Data to Insights: Design Thinking for faster analysis and a deeper appreciation
Developing Personas and Scenario Testing
Mapping Empowering CX Touchpoints
You will:
Practice Design Thinking principles, tools and techniques
Develop a Design Thinker mindset to focus on innovating with customers
Build a Design Thinking Toolbox for your own use
Collaborate and co-create with colleagues
Customers' Experiences
Gitte is both accommodating and energetic with real insight into specialized health workplaces. Our practice with Design Thinking and Designing Change Principles in realistic scenarios have helped us develop the processes needed to support innovative and engaging patient education courses that fit our clientele’s needs and create a better experience for them in our facility
Anne Birkedal Nielsen
Health consultant, Social and Health Center, Køge Municipality
Not only has Gitte helped us save time and approach the project from a new Design Thinking angle to gain deeper insights, her workshops have given us the tools to create meaningful, high-touch experiences that put real, human compassion into the support we deliver to families with children with chronic illnesses.
Louise Madsen
Project Manager and Health Consultant, Svenborg Municipality
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Win Hearts with Truly Innovative Customer Experiences
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