Keynote Speaker

Designing Behavior Change Engaging High Touch Journeys Innovating Customer Experience

Gitte Engelund , Phd
The Change Designer™

Are You Ready to Win Customer’s Hearts with Truly Innovative Customer Experiences?

Customers are more informed, more connected, and have higher expectations than ever. 74% of global consumers want more human interaction. Join Gitte, The Change Designer™, to discover your customer-centric path to success

Customer Experience

54% of customers say companies don’t meet expectations and need to improve. Disrupt your customer’s journey and understand CX trends for performance improvements. Take a customer-centric approach to designing experiences that delight.

Design Thinking

59% of consumers feel companies have lost touch with the human element of CX. Combine Design Thinking with the core Change Design principles to personalize High Touch CX with each interaction.

Innovation & Creativity

85% of CMOs say creativity and big ideas that build an emotional connection with customers are important for future success. Utilize modern technologies and employees’ creativity to develop CX that resonate.

Strategy

66% of companies now compete primarily on the basis of CX. Find the strategic balance between delivering delight and convenience to customers for solid results.

Opinions Matter

We love sharing our customer experiences and hope to see you here one day soon! Read below what they have to say:

“Gitte asked questions that got us to think differently about our new on-line training product so we could get better results for people with hearing loss.

The Design Thinking principles were brought to life and we are now moving ahead with greater insights and a more grounded purpose as we create high-touch journeys.

Elisabet Thorén , Research Audiologist, PhD, Project Manager, Eriksholm Research Center, Oticon

The feedback we’ve had from our nurses about Gitte’s speech at our event for nurses has been excellent!

Not only was her energy on stage infectious and motivating, our nurses say they feel more confident engaging patients in meaningful and open two-way dialogue that supports their treatment.

Ulla Fie Appel Jensen, Market Access Manager and Brand Manager NDD, Merck

Gitte Engelund is extremely knowledgeable and competent.

She has a dynamic form of interacting with the audience and has some very interesting and new perspectives on how to creatively transform dialogues with people who are having a hard time changing behavior and help them to do something new.

Dorte Jeppesen, Chief Consultant Capital Region of Denmark, Center for HR, Continuing Education and Competence Development

Meet Gitte

The Change Designer™

Global keynote speaker and expert on innovation, change and customer experience

Fresh, energetic, unapologetically Danish, Gitte - The Change Designer™ - shows what desirable change for customers and the organizations that serve them is.

Speaking with decades of knowledge and personal experience in Health and MedTech, Gitte inspires and excites audiences to do things differently.

Easy to work with and adroit with audiences of all sizes, Gitte makes difficult concepts simple.

Get to Know Gitte

What Gitte can do for you...

Expect insightful, engaging, and illuminating connections between customer or patient behavior and company culture.

Gitte is a world-class speaker with more than 20 years as an expert presenting to large and small audiences and leading workshops across the globe.

Easy to work with and keen to adapt content to suit your event; CX & PX keynote speeches, workshops, and virtual events are always tailored for you.

You’ll be entertained, learn key steps for designing exceptional experiences, and gain a deeper understanding of how to take your CX to the next level.

Mind Changing Keynotes

Ready for new insights into Designing Change that creates magnificent CX?

Full of vibrant enthusiasm, Gitte presents with an engaging style that keeps audiences on the edge of their seats, leaning forward and eager to grasp the next disruptive concept presented.

Explore Keynotes

Experimental Workshops

Do you want to level-up your practical skills in Customer Experience Design?

If you’re interested in improving skills, outcomes, and innovating customer and patient experiences that set you up for success - Gitte’s workshops will hit the spot!

Select Workshops

Virtually Perfect

Why miss out when conferences and meetings can be better than ever?

Whether you’re going virtual to save on travel costs, to keep a safe distance, or just because being inspired from the comfort of your own space has a unique allure, Gitte, delivers…

Virtual Possibilities